1. *Refund Eligibility:*
   - Refunds will only be considered for courses cancelled by Softcrayons or in cases where we cannot offer the system as initially advertised.
   - Refunds will not be granted for students who voluntarily withdraw from the course or fail to meet the course requirements.

2. *Course Cancellation:*
   - If Softcrayons cancels a course, enrolled students will be notified promptly.
   - Students can transfer to an alternative course or receive a full refund of the course fees.

3. *Refund Process:*
   - To request a refund, students must fill out the official refund request form available at the Softcrayons administration office.
   - Refund requests must be submitted within 30 days of the course start date for consideration.

4. *Refund Amount:*
   - The amount eligible for a refund will be calculated based on the number of sessions or classes the student attends.
   - Any administrative fees or non-refundable charges will be deducted from the refund amount.

5. *Refund Timeline:*
   - Softcrayons aims to process refund requests within 15 business days from submission.
   - The time to receive the refund may vary depending on the payment method and financial institution.

6. *Course Rescheduling:*
   - If a student cannot attend the course on the specified start date for valid reasons, they may request to reschedule the class to a later batch, subject to availability.

7. *Non-Refundable Items:*
   - Application fees, registration fees, or any other administrative charges are non-refundable.

8. *Change of Mind:*
   - Softcrayons does not refund students who change their minds about attending the course after enrollment.

9. *Incomplete Courses:*
   - If a student withdraws from the course before completion, no refund will be provided for the remaining classes.

10. *Extenuating Circumstances:*
    - In cases of extenuating circumstances (e.g., medical emergencies), Softcrayons may consider providing a partial refund on a case-by-case basis.

11. *Contact Information:*
    - Students can contact the Softcrayons administration office via phone or email for refund inquiries or to request the refund form.